Return/Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at admin@gr8fulcreations.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
If items are bought by mistake, doesn't fit or no longer want, the shipping is then at the responsibility of the customer.
You can always contact us for any return question at admin@gr8fulcreations.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-returnable items
Custom products (such as special orders or personalized items). Please contact us if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items.
There may be a chance of an item not being eligible for return due to vendor policies. Please ensure to read product descriptions as some may indicate ineligible for return.
Refunds
Please contact us in the event that you would like to request a refund. Please include the reason for the refund, supporting pictures if defective items and a copy of purchase receipt. A review of the request will be made and determination of refund eligibility. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at admin@gr8fulcreations.com.
