FAQ

Due to the careful hand-selection and craftsmanship of our products and supplier fluctuations, you might encounter slight variations and delay depending on the item. We value your patience and prioritize finding the ideal piece for you, ensuring your complete satisfaction.



Caring for Handcrafted Clothing

Wash inside out in cold water. Do not bleach. Do not use fabric softener. Do not iron. Tumble dry on low.

Caring for Handcrafted Drinkware

 Hand wash only. Do not soak. Not dishwasher, or microwave safe. Avoid extreme heat.

Jewelry Care

  • Keep gold jewelry separate from sliver jewelry.
  • Store in a ziplock bag.
  • Avoid sun exposure and extreme heats.
  • Keep away from moisture when possible.
  • Remove prior to bathing.
  • Remove when active and sleeping.
  • Allow perfumes and lotions to dry before wearing.
  • Avoid wearing jewelry while swimming, as chlorine or saltwater can corrode or tarnish the metal.
  • Wipe down with a jewelry cloth often.

What not to use when cleaning jewelry

  • Harsh Chemicals such as bleach, peroxide, alcohol
  • Lemon Juice and Vinegar
  • Boiling water
  • Toothpaste
  • Hard bristle brushes

Why does fine jewelry tarnish?

The metals used in fine jewelry are generally between 9k and 18k gold, rather than pure 24k gold (which is too soft for practical everyday wear) and has a percentage of other metals to support durability. Exposing these metals to unfavorable conditions such as moisture, perfumes and lotions will cause your jewelry to tarnish. It is important practice frequent cleansing and wiping or your jewelry along with properly storing when not in use.

Why does my gold discolor?

Gold itself does not corrode, but its primary alloys of silver or copper will do so under moist or wet conditions. When someone perspires, fats and fatty acids released can cause corrosion of 14 karat gold, especially when exposed to warmth and air.

How often should you clean fine jewelry?

If using the dish soap method to avoid discoloration and build-up, you want to clean your jewelry every 2 weeks.

Dish Soap Method- Mix one drop of Dawn Dish Soap with warm water in a bowl then allowing your jewelry to sit in the mixture for several minutes to cut through oils and grime. For solid gold jewelry and hard gemstones, follow up with a gentle scrub using a soft-bristle toothbrush.

Jewelry cleaning Solution- You'll need to clean your ring about once a month. This gives you a more thorough cleaning than the dish soap method.

Why is fine jewelry more expensive?

Fine jewelry tends to be more expensive because it's made from relatively scarce materials that hold greater monetary value. Other factors include, rarity, quality, customization, supply and demand.

 

Customization

We love providing items unique to our customers. We make every effort to select or create the perfect item. Have an item that is in our inventory and would like customization? Contact us at admin@gr8fulcreations.com with a detailed description of your request. Please provide product numbers, pictures, quantity, size etc. to help us with your request. Once reviewed, we will reach back out with a status. Please allow 72 business hours for review.

 

Refunds/Exchanges

Please refer to our policy under refunds and exchanges.